Privacy
Privacy policy
Last updated: 27 July 2026
Who this policy applies to
This policy applies to enquiries made through the Cooker Connect Cornwall website. Cooker Connect Cornwall provides domestic electric cooker, oven and hob connection services in West Cornwall and surrounding areas.
What information is collected
The website contact form may collect your name, email address, mobile number where you choose to provide one, postcode, appliance type, job type, message details, and whether you have photos available to send. If you later send photos by email or WhatsApp, those photos may also be used to assess the enquiry.
Why the information is used
Your information may be used to respond to your enquiry by email, telephone or WhatsApp where appropriate, assess whether the job is likely to be suitable, provide an estimate, arrange a visit where appropriate, and keep basic records of work-related communication.
Legal basis
The usual legal basis for handling enquiry information is legitimate interests, namely responding to potential customer enquiries and managing a small electrical business. Where work is agreed, some information may also be processed because it is necessary for providing the requested service.
Contact form provider
The website contact form is processed by Formspree, a third-party form service. When you submit the form, the information you provide is sent to Formspree for processing, delivery to Cooker Connect Cornwall and storage within the Formspree service. Formspree’s services are hosted in the United States, and Formspree states that it relies on Standard Contractual Clauses when acting as a data processor. Further information is available in Formspree’s privacy policy.
Cookies and analytics
Cloudflare Web Analytics is used to understand general website usage and page performance. It does not use tracking cookies, and Cloudflare states that it does not collect or use visitors’ personal data for this service. The information collected is limited to aggregated usage and performance data, such as page views, approximate location, browser and device type, and page-loading performance. This information is used to understand how the website is used and to improve it.
How long information is kept
Enquiry information is kept only as long as reasonably needed to respond to the enquiry, manage any agreed work, maintain business records, and deal with any follow-up questions or disputes.
Sharing information
Your information is not sold. It may be shared only where needed to provide the service, comply with the law, use essential business systems, or respond to a lawful request.
Your rights
Under UK data protection law, you may have rights to access, correct, delete, restrict or object to the use of your personal information. You can also complain to the Information Commissioner’s Office if you are unhappy with how your information is handled.
Contact
Use the contact form on the main website to raise any privacy-related question.